Easter closure 

Our office will be closed Friday 3 April to Monday 6 April for the Easter break.

You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201810858 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201901145 Business Stream incorrect billing Upheld, recommendations October 2020
201901364 Fife NHS Board complaints handling Upheld, recommendations October 2020
201901919 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations October 2020
201901967 Renfrewshire Council policy / administration Not upheld, recommendations October 2020
201902080 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2020
201902479 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations October 2020
201903236 Fife Council repairs and maintenance Upheld, recommendations October 2020
201904552 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201904995 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020