Easter closure 

Our office will be closed Friday 3 April to Monday 6 April for the Easter break.

You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202296 The City of Edinburgh Council repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations February 2013
201202313 NHS National Services Scotland communication; staff attitude; dignity; confidentiality Some upheld, action taken by body to remedy, no recommendations February 2013
201202342 Highland NHS Board clinical treatment; diagnosis Not upheld, recommendations February 2013
201202343 Lanarkshire NHS Board communication; staff attitude; dignity; confidentiality Not upheld, action taken by body to remedy, no recommendations February 2013
201202544 A Medical Practice in the Highland NHS Board area clinical treatment; diagnosis Not upheld, no recommendations February 2013
201202728 Scottish Prison Service policy/administration Not upheld, no recommendations February 2013
201202733 Business Stream Ltd meter reading Some upheld, action taken by body to remedy, no recommendations February 2013
201202768 The City of Edinburgh Council planning; policy/administration Not upheld, no recommendations February 2013
201202867 Tayside NHS Board clinical treatment; diagnosis Not upheld, no recommendations February 2013
201203000 NHS 24 clinical treatment; diagnosis No decision reached February 2013