Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502097 | Scottish Prison Service | escorting services | Upheld, recommendations | November 2015 |
| 201502107 | Glasgow City Council | council failure to follow sg guidance | Upheld, recommendations | November 2015 |
| 201502172 | Scottish Prison Service | legal correspondence | Not duly made or withdrawn, no recommendations | November 2015 |
| 201502568 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | November 2015 |
| 201301769 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2015 |
| 201306158 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2015 |
| 201400686 | Business Stream | supply pipe issue | Not upheld, recommendations | October 2015 |
| 201400853 | Scottish Borders Council | primary school | Not upheld, no recommendations | October 2015 |
| 201401161 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |
| 201402305 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2015 |