Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201908128 Grampian NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2021
201908410 Lanarkshire NHS Board Clinical treatment / diagnosis Upheld, recommendations March 2021
201908492 Shetland Islands Council Assessments / self-directed support Not upheld, no recommendations March 2021
201908832 Dumfries and Galloway NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2021
201911174 Lanarkshire NHS Board Clinical treatment / diagnosis Some upheld, recommendations March 2021
202001157 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations March 2021
202003555 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations March 2021
201702572 North Ayrshire Health and Social Care Partnership policy / administration Not upheld, no recommendations February 2021
201802643 Borders NHS Board clinical treatment / diagnosis Some upheld, recommendations February 2021
201802758 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2021