Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202407708 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2025 |
| 202410666 | A Medical Practice in the Ayrshire and Arran NHS Board area | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2025 |
| 202202904 | Tayside NHS Board | Complaints handling | Some upheld, recommendations | June 2025 |
| 202302300 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202303239 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202303409 | West Dunbartonshire Council | Neighbour disputes and anti-social behaviour | Upheld, recommendations | June 2025 |
| 202305278 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202307865 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | June 2025 |
| 202308827 | Lothian NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |
| 202309086 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2025 |