Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508742 | Care Inspectorate | regulation of care | Not upheld, recommendations | May 2017 |
| 201508759 | Business Stream | incorrect billing | Upheld, recommendations | May 2017 |
| 201508812 | Western Isles NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2017 |
| 201508840 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201600147 | Shetland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2017 |
| 201600176 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2017 |
| 201600192 | Falkirk Council | repairs and maintenance | Not upheld, recommendations | May 2017 |
| 201600309 | Midlothian Council | policy/administration | Some upheld, recommendations | May 2017 |
| 201600417 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2017 |
| 201600431 | Grampian NHS Board | admission / discharge / transfer procedures | Upheld, recommendations | May 2017 |