Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100984 Greater Glasgow and Clyde NHS Board communication; staff attitude; dignity; confidentiality Not upheld, recommendations February 2013
201101064 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, action taken by body to remedy, recommendations February 2013
201101706 Aberdeen City Council applications; allocations; transfers and exchanges Not upheld, no recommendations February 2013
201103715 Business Stream Ltd charging method / calculation Upheld, recommendations February 2013
201103889 Lothian NHS Board clinical treatment; diagnosis Upheld, recommendations February 2013
201103900 Highland NHS Board clinical treatment; diagnosis Upheld, recommendations February 2013
201104079 Greater Glasgow and Clyde NHS Board complaints handling Not upheld, no recommendations February 2013
201104142 Business Stream Ltd policy/administration Some upheld, recommendations February 2013
201104444 Greater Glasgow and Clyde NHS Board complaints handling Some upheld, recommendations February 2013
201104449 Lothian NHS Board clinical treatment; diagnosis Some upheld, recommendations February 2013