Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200078 Dumfries and Galloway Housing Partnership complaints handling Upheld, action taken by body to remedy, no recommendations September 2012
201200115 A Dentist in the Lothian NHS Board area policy/administration Upheld, recommendations September 2012
201200214 Perth and Kinross Council rights of way and public footpaths Not upheld, no recommendations September 2012
201200250 Greater Glasgow and Clyde NHS Board - Acute Services Division communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201200253 NHS 24 clinical treatment / diagnosis Not upheld, no recommendations September 2012
201200313 Fife NHS Board hotel services - food Some upheld, no recommendations September 2012
201200365 Tayside NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations September 2012
201200433 East Lothian Council policy/administration Some upheld, no recommendations September 2012
201200456 East Dunbartonshire Council handling of application (complaints by opponents) Not upheld, no recommendations September 2012
201200484 The City of Edinburgh Council advertisement of proposals: notification and hearing of objections Some upheld, action taken by body to remedy, no recommendations September 2012