Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201002431 | West Lothian Council | housing application | Not upheld, no recommendations | September 2011 |
| 201003024 | The City of Edinburgh Council | finance - tenancy charges | Not upheld, no recommendations | September 2011 |
| 201003128 | Glasgow City Council | complaints handling | Some upheld, recommendations | September 2011 |
| 201003188 | Renfrewshire Council | handling of plannning application (complaints by opponents) | Not upheld, no recommendations | September 2011 |
| 201003261 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2011 |
| 201003732 | The Moray Council | planning, neighbour notification | Some upheld, action taken by body to remedy, no recommendations | September 2011 |
| 201003748 | Renfrewshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2011 |
| 201003865 | Lothian NHS Board | policy/administration | Not upheld, action taken by body to remedy, no recommendations | September 2011 |
| 201003870 | Scottish Prison Service | sentence planning, recall to custody | Not upheld, action taken by body to remedy, no recommendations | September 2011 |
| 201003944 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | September 2011 |