Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201905325 Renfrewshire Council Care charges for homecare and residential care Not upheld, no recommendations October 2021
201906625 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Upheld, recommendations October 2021
201908092 Lothian NHS Board - Acute Division Clinical treatment / diagnosis Not upheld, no recommendations October 2021
201908612 North Lanarkshire Council Care in the community Not upheld, no recommendations October 2021
201910303 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations October 2021
201910974 Argyll and Bute Health and Social Care Partnership Child protection Upheld, recommendations October 2021
201911424 Falkirk Council Complaint handling Upheld, no recommendations October 2021
202001026 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / diagnosis Not upheld, no recommendations October 2021
202001199 Lanarkshire NHS Board Clinical treatment / diagnosis Not upheld, no recommendations October 2021
202001654 Borders NHS Board Clinical treatment / diagnosis Upheld, recommendations October 2021