Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201105350 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |
| 201105498 | Lothian NHS Board | admission, discharge and transfer procedures | Some upheld, recommendations | January 2013 |
| 201200020 | Scottish Prison Service | medical assessments/reports | No decision reached | January 2013 |
| 201200229 | Glasgow City Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | January 2013 |
| 201200321 | Business Stream Ltd | policy/administration | Some upheld, recommendations | January 2013 |
| 201200472 | Midlothian Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2013 |
| 201200540 | North Lanarkshire Council | maintenance and repair of roads | Some upheld, recommendations | January 2013 |
| 201200544 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2013 |
| 201200585 | Scottish Prison Service | visits | Some upheld, recommendations | January 2013 |
| 201200592 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | January 2013 |