Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201601484 Perth and Kinross Council handling of application (complaints by applicants) Some upheld, no recommendations January 2017
201601727 Cobalt Water Ltd charging method / calculation Not upheld, no recommendations January 2017
201601777 Scottish Prison Service personal property Not upheld, recommendations January 2017
201601830 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017
201601919 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2017
201601930 Lothian NHS Board - Acute Division communication / staff attitude / dignity / confidentiality Upheld, recommendations January 2017
201601941 North Ayrshire Council secondary school Not upheld, no recommendations January 2017
201602166 A Medical Practice in the Orkney NHS Board area clinical treatment / diagnosis Upheld, recommendations January 2017
201602169 A Medical Practice in the Orkney NHS Board area clinical treatment / diagnosis Upheld, recommendations January 2017
201602308 A Medical Practice in the the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Some upheld, recommendations January 2017