Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201503004 Falkirk Council terminations of tenancy Not upheld, no recommendations January 2016
201503020 Scottish Prison Service progression Not upheld, no recommendations January 2016
201503412 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201504022 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201204319 West Dunbartonshire Council repairs and maintenance Some upheld, recommendations December 2015
201306027 Perth and Kinross Council conservation areas, listed buildings, tree preservation orders Not upheld, no recommendations December 2015
201306298 Tayside NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations December 2015
201400137 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2015
201400244 Care Inspectorate regulation of care Some upheld, recommendations December 2015
201400823 Shetland Islands Council handling of application (complaints by opponents) Upheld, recommendations December 2015