| 201803561           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2019           | 
              
          
                                                                                        | 201803753           | 
                                                                                        Clear Business Water           | 
                                                                                        incorrect billing           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        February 2019           | 
              
          
                                                                                        | 201804021           | 
                                                                                        Sanctuary (Scotland) Housing Association Ltd           | 
                                                                                        repairs and maintenance           | 
                                                                                        Upheld, recommendations           | 
                                                                                        February 2019           | 
              
          
                                                                                        | 201804213           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        appointments / admissions (delay / cancellation / waiting lists)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2019           | 
              
          
                                                                                        | 201804224           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2019           | 
              
          
                                                                                        | 201804347           | 
                                                                                        Dumfries and Galloway NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2019           | 
              
          
                                                                                        | 201804495           | 
                                                                                        Fife Council           | 
                                                                                        repairs and maintenance           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2019           | 
              
          
                                                                                        | 201805241           | 
                                                                                        A Medical Practice in the Grampian NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        February 2019           | 
              
          
                                                                                        | 201602161           | 
                                                                                        Scottish Prison Service           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        January 2019           | 
              
          
                                                                                        | 201608807           | 
                                                                                        A Dentist in the Greater Glasgow & Clyde NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2019           |