Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300585 | The City of Edinburgh Council | complaints handling (incl social work complaints procedures) | Some upheld, no recommendations | January 2014 |
| 201300607 | Castle Rock Edinvar Housing Association | repairs and maintenance | Some upheld, recommendations | January 2014 |
| 201300631 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | January 2014 |
| 201300769 | The City of Edinburgh Council | factual error in decision-making | Not upheld, no recommendations | January 2014 |
| 201300796 | Care Inspectorate | complaints handling | Not upheld, no recommendations | January 2014 |
| 201300842 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
| 201300857 | A Council | secondary school | Upheld, recommendations | January 2014 |
| 201300939 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | January 2014 |
| 201301098 | East Dunbartonshire Council | primary school | Not upheld, no recommendations | January 2014 |
| 201301126 | West Lothian Council | special educational needs - assessment & provision | Some upheld, recommendations | January 2014 |