Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201809648 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2019
201809670 Scottish Prison Service escorted day absence Upheld, recommendations September 2019
201809722 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2019
201809898 Clackmannanshire Council other Not upheld, no recommendations September 2019
201809951 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2019
201810329 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2019
201810676 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2019
201810707 University of the West of Scotland communication / staff attitude / dignity / confidentiality Not upheld, no recommendations September 2019
201811067 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations September 2019
201900126 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations September 2019