| 202103298           | 
                                                                                        Business Stream           | 
                                                                                        Incorrect billing           | 
                                                                                        Upheld, recommendations           | 
                                                                                        November 2022           | 
              
          
                                                                                        | 202103864           | 
                                                                                        A Medical Practice in the Greater Glasgow and Clyde NHS Board area           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        November 2022           | 
              
          
                                                                                        | 202104829           | 
                                                                                        A Medical Practice in the Borders NHS Board area           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        November 2022           | 
              
          
                                                                                        | 202105316           | 
                                                                                        East Lothian Council           | 
                                                                                        Communication / staff attitude / confidentiality           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        November 2022           | 
              
          
                                                                                        | 202105940           | 
                                                                                        A Medical Practice in the Grampian NHS Board area           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        November 2022           | 
              
          
                                                                                        | 202111152           | 
                                                                                        A Medical Practice in the Fife NHS Board area           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        November 2022           | 
              
          
                                                                                        | 202111792           | 
                                                                                        Student Awards Agency for Scotland           | 
                                                                                        Handling of application           | 
                                                                                        Resolved, no recommendations           | 
                                                                                        November 2022           | 
              
          
                                                                                        | 201805543           | 
                                                                                        Fife NHS Board           | 
                                                                                        Clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2022           | 
              
          
                                                                                        | 201901131           | 
                                                                                        Water Plus Select Ltd           | 
                                                                                        Complaints handling           | 
                                                                                        Resolved, no recommendations           | 
                                                                                        October 2022           | 
              
          
                                                                                        | 201904027           | 
                                                                                        East Dunbartonshire Council           | 
                                                                                        Policy / administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2022           |