Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300928 | Business Stream | incorrect billing | Resolved, no recommendations | December 2013 |
| 201301030 | A Council | primary school | Not upheld, recommendations | December 2013 |
| 201301228 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | December 2013 |
| 201301246 | Highland NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | December 2013 |
| 201301284 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | December 2013 | |
| 201301289 | Aberdeen City Council | complaints handling | Upheld, recommendations | December 2013 |
| 201301469 | A Council | primary school | Upheld, recommendations | December 2013 |
| 201301493 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2013 |
| 201301600 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |
| 201301663 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2013 |