| 201102884           | 
                                                                                        A Dental Practice in the Lothian NHS Board area           | 
                                                                                        Complaints handling           | 
                                                                                        Not upheld, action taken by body to remedy, recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201102893           | 
                                                                                        Argyll Community Housing Association           | 
                                                                                        repairs and maintenance of housing stock (incl dampness and infestations)           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201103024           | 
                                                                                        Forth Valley NHS Board           | 
                                                                                        clinical treatment; diagnosis           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201103108           | 
                                                                                        Scottish Prison Service           | 
                                                                                        staff treatment           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201103304           | 
                                                                                        Business Stream Ltd           | 
                                                                                        debt recovery; payment fees           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201103312           | 
                                                                                        Scottish Prison Service           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201103342           | 
                                                                                        Scottish Prison Service           | 
                                                                                        downgrading           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201103352           | 
                                                                                        Scottish Prison Service           | 
                                                                                        work (in prison)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201103434           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2012           | 
              
          
                                                                                        | 201103473           | 
                                                                                        Scottish Prison Service           | 
                                                                                        education           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2012           |