| 201101517           | 
                                                                                        Tayside NHS Board           | 
                                                                                        Communication, staff attitude, dignity, confidentiality           | 
                                                                                        Upheld, recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201101695           | 
                                                                                        A Medical Practice, Lothian NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201101922           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Upheld, action taken by body to remedy, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201102183           | 
                                                                                        Strathclyde Partnership for Transport           | 
                                                                                        Policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201102206           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Orderly room hearing           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201102219           | 
                                                                                        A Dental Practice, Tayside NHS Board           | 
                                                                                        Policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201102318           | 
                                                                                        Scottish Ambulance Service           | 
                                                                                        Communication, staff attitude, dignity, confidentiality           | 
                                                                                        Upheld, recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201102356           | 
                                                                                        A Medical Practice, Highland NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201102482           | 
                                                                                        North Ayrshire Council           | 
                                                                                        Handling of application (complaints by opponents)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        January 2012           | 
              
          
                                                                                        | 201000660           | 
                                                                                        East Ayrshire Council           | 
                                                                                        complaints handling (including social work complaints procedures)           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2011           |