| 201800154           | 
                                                                                        University of Edinburgh           | 
                                                                                        communication / staff attitude / dignity / confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201801911           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201803568           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201803671           | 
                                                                                        Aberdeen City Council           | 
                                                                                        child services and family support           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201803767           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201804064           | 
                                                                                        A Medical Practice in the Tayside NHS Board area           | 
                                                                                        record keeping           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201804741           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201805190           | 
                                                                                        Lothian NHS Board           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201806255           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        October 2020           | 
              
          
                                                                                        | 201806642           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        October 2020           |