Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201608133 Orkney Islands Council applications, allocations, transfers & exchanges Not upheld, no recommendations October 2017
201608251 Glasgow City Council refuse collection & bins Upheld, recommendations October 2017
201608569 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, recommendations October 2017
201608586 A Medical Practice in the Grampian NHS Board area lists (incl difficulty registering and removal from lists) Upheld, recommendations October 2017
201608767 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Not upheld, no recommendations October 2017
201608769 Perth and Kinross Council repairs and maintenance Not upheld, no recommendations October 2017
201608798 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations October 2017
201608871 Argyll and Bute Council animals/abattoirs/kennels/dog wardens Upheld, recommendations October 2017
201608895 West Lothian Council sales and leases of property including excambions Not upheld, no recommendations October 2017
201608915 Scottish Canals complaints handling Not upheld, no recommendations October 2017