Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201603017 | Dumfries and Galloway NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2017 |
| 201603051 | Clackmannanshire Council | complaints handling | Not upheld, no recommendations | May 2017 |
| 201603064 | Edinburgh Napier University | policy/administration | Some upheld, recommendations | May 2017 |
| 201603349 | A Dentist in the Highland NHS Board area | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | May 2017 |
| 201603555 | A Medical Practice in the Fifie NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |
| 201603557 | City Of Glasgow College | facilities | Some upheld, no recommendations | May 2017 |
| 201603611 | Langstane Housing Association Ltd | estate management, open space & environment work | Not upheld, recommendations | May 2017 |
| 201603698 | Glasgow Housing Association | neighbour disputes and anti-social behaviour | Some upheld, recommendations | May 2017 |
| 201603727 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | May 2017 |
| 201603948 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2017 |