Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406266 | University of Stirling | policy/administration | Not upheld, no recommendations | May 2015 |
| 201406329 | North Ayrshire Council | complaints handling (including appeals procedures) | Not upheld, no recommendations | May 2015 |
| 201406473 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | May 2015 |
| 201407022 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | May 2015 | |
| 201303023 | Orkney Housing Association Ltd | repairs and maintenance | Some upheld, recommendations | April 2015 |
| 201303301 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2015 |
| 201303860 | South Lanarkshire Council | building standards | Not upheld, no recommendations | April 2015 |
| 201304150 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2015 |
| 201304406 | South Lanarkshire Council | building standards | Not upheld, no recommendations | April 2015 |
| 201304880 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | April 2015 |