| 201200674           | 
                                                                                        University of Stirling           | 
                                                                                        academic appeal/exam results/degree classification           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201200955           | 
                                                                                        Scottish Prison Service           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        September 2012           | 
              
          
                                                                                        | 201000645           | 
                                                                                        Grampian NHS Board           | 
                                                                                        admission, discharge and transfer procedures           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        August 2012           | 
              
          
                                                                                        | 201003234           | 
                                                                                        Dundee City Council           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2012           | 
              
          
                                                                                        | 201003618           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        admission, discharge and transfer procedures           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        August 2012           | 
              
          
                                                                                        | 201003683           | 
                                                                                        The Highland Council           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        August 2012           | 
              
          
                                                                                        | 201003932           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment/diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2012           | 
              
          
                                                                                        | 201004338           | 
                                                                                        Lothian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        August 2012           | 
              
          
                                                                                        | 201004828           | 
                                                                                        West Lothian Council           | 
                                                                                        finance - housing benefit and council tax benefit           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        August 2012           | 
              
          
                                                                                        | 201004951           | 
                                                                                        Fife NHS Board           | 
                                                                                        hygiene, cleanliness and infection control           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        August 2012           |