| 201102950           | 
                                                                                        Lothian NHS Board           | 
                                                                                        Appointments/Admissions (delay, cancellation, waiting lists)           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201102971           | 
                                                                                        South Ayrshire Council           | 
                                                                                        Policy/administration           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103053           | 
                                                                                        Fife Council           | 
                                                                                        Complaints handling           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103140           | 
                                                                                        Scottish Ambulance Service           | 
                                                                                        Communication, staff attitude, dignity, confidentiality           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103141           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103150           | 
                                                                                        Greater Glasgow and Clyde NHS Board           | 
                                                                                        Communication, staff attitude, dignity, confidentiality           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103175           | 
                                                                                        University of Glasgow           | 
                                                                                        Teaching and supervision           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103247           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103260           | 
                                                                                        Business Stream Ltd           | 
                                                                                        Leakage           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103358           | 
                                                                                        Argyll and Bute Council           | 
                                                                                        Handling of application (complaints by opponents)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2012           |