| 201103377           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103418           | 
                                                                                        Highland NHS Board           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103529           | 
                                                                                        Aberdeen City Council           | 
                                                                                        Handling of application (complaints by opponents)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103563           | 
                                                                                        Queen Margaret University           | 
                                                                                        Academic appeal/exam results/degree classification           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103565           | 
                                                                                        Scottish Prison Service           | 
                                                                                        Progression           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103578           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        Clinical treatment / Diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103675           | 
                                                                                        Historic Scotland           | 
                                                                                        Policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103702           | 
                                                                                        A Medical Practice in the Lothian NHS Board area           | 
                                                                                        Complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103863           | 
                                                                                        Scottish Water           | 
                                                                                        Sewer flooding - external           | 
                                                                                        Not upheld, action taken by body to remedy, no recommendations           | 
                                                                                        July 2012           | 
              
          
                                                                                        | 201103939           | 
                                                                                        Scottish Ambulance Service           | 
                                                                                        Policy/administration           | 
                                                                                        Upheld, recommendations           | 
                                                                                        July 2012           |