Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201605356 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | July 2017 |
| 201605359 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | July 2017 |
| 201605507 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | July 2017 |
| 201605531 | Scottish Qualifications Authority | communication staff attitude and confidentiality | Not upheld, no recommendations | July 2017 |
| 201605584 | Glasgow City Council | cleansing/public conveniences/streets and stairs | Upheld, no recommendations | July 2017 |
| 201606874 | Business Stream | charging method / calculation | Resolved, no recommendations | July 2017 |
| 201607325 | West Dunbartonshire Council | unauthorised developments: enforcement action/stop and discontinuation notices | Some upheld, recommendations | July 2017 |
| 201607462 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | July 2017 |
| 201507618 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | June 2017 |
| 201507663 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2017 |