| 201804677           | 
                                                                                        A Medical Practice in the Dumfries and Galloway NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2019           | 
              
          
                                                                                        | 201805239           | 
                                                                                        Lothian NHS Board - Acute Division           | 
                                                                                        admission / discharge / transfer procedures           | 
                                                                                        Upheld, recommendations           | 
                                                                                        April 2019           | 
              
          
                                                                                        | 201806118           | 
                                                                                        Grampian NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2019           | 
              
          
                                                                                        | 201806707           | 
                                                                                        University of the West of Scotland           | 
                                                                                        communication / staff attitude / dignity / confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        April 2019           | 
              
          
                                                                                        | 201700144           | 
                                                                                        Dumfries and Galloway NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, recommendations           | 
                                                                                        March 2019           | 
              
          
                                                                                        | 201700711           | 
                                                                                        Ayrshire and Arran NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2019           | 
              
          
                                                                                        | 201701267           | 
                                                                                        Lothian NHS Board           | 
                                                                                        nurses / nursing care           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2019           | 
              
          
                                                                                        | 201702784           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2019           | 
              
          
                                                                                        | 201703417           | 
                                                                                        North Ayrshire Health and Social Care Partnership           | 
                                                                                        home helps / concessions / grants / charges for services           | 
                                                                                        Upheld, recommendations           | 
                                                                                        March 2019           | 
              
          
                                                                                        | 201703748           | 
                                                                                        The Highland Council           | 
                                                                                        handling of application (complaints by opponents)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        March 2019           |