Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402200 | Blackwood Homes | complaints handling | Some upheld, recommendations | November 2014 |
| 201402321 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |
| 201402365 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |
| 201402384 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2014 |
| 201402429 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | November 2014 |
| 201402507 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |
| 201203974 | Scottish Water | policy/administration | Some upheld, no recommendations | October 2014 |
| 201204486 | Greater Glasgow and Clyde NHS Board - Acute Services Division | complaints handling | Upheld, recommendations | October 2014 |
| 201300412 | Queen Margaret University | academic appeal/exam results/degree classification | Some upheld, recommendations | October 2014 |
| 201300654 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2014 |