| 201204147           | 
                                                                                        Oak Tree Housing Association Ltd           | 
                                                                                        estate management, open space & environment work           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201204151           | 
                                                                                        A Medical Practice in the Lothian NHS Board area           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201204364           | 
                                                                                        Kingdom Housing Association Ltd           | 
                                                                                        neighbour disputes and anti-social behaviour           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201204423           | 
                                                                                        Business Stream           | 
                                                                                        incorrect billing           | 
                                                                                        No decision reached           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201204430           | 
                                                                                        Crown Office and Procurator Fiscal Service           | 
                                                                                        failure to provide information           | 
                                                                                        Upheld, no recommendations           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201204493           | 
                                                                                        Scottish Prison Service           | 
                                                                                        personal property           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201205198           | 
                                                                                        West Lothian Council           | 
                                                                                        handling of application (complaints by applicants)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        May 2013           | 
              
          
                                                                                        | 201101537           | 
                                                                                        The City of Edinburgh Council           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201102497           | 
                                                                                        Glasgow Caledonian University           | 
                                                                                        policy/administration           | 
                                                                                        Upheld, recommendations           | 
                                                                                        April 2013           | 
              
          
                                                                                        | 201103288           | 
                                                                                        Forestry Commission Scotland           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        April 2013           |