Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300612 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, recommendations | September 2014 |
| 201300766 | Stirling Council | applications, allocations, transfers & exchanges | Some upheld, action taken by body to remedy, recommendations | September 2014 |
| 201301200 | Lanarkshire Housing Association Ltd | improvements and renovation | Upheld, no recommendations | September 2014 |
| 201301400 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201301460 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | September 2014 |
| 201301475 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2014 |
| 201301485 | South Ayrshire Council | planning enforcement/complaints handling | Upheld, recommendations | September 2014 |
| 201301549 | Forth Valley NHS Board | policy / administration | Not upheld, recommendations | September 2014 |
| 201301672 | Business Stream | charging method / calculation | Upheld, recommendations | September 2014 |
| 201301814 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2014 |