Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201306193 | Borders NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | September 2014 |
| 201306259 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | September 2014 |
| 201400018 | Angus Council | complaints handling (including appeals procedures) | Upheld, recommendations | September 2014 |
| 201400107 | Glasgow City Council | parking | Not upheld, no recommendations | September 2014 |
| 201400127 | Scottish Prison Service | food | Not upheld, no recommendations | September 2014 |
| 201400247 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201400314 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | September 2014 |
| 201400455 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201400530 | South Lanarkshire Council | repairs and maintenance | Not upheld, no recommendations | September 2014 |
| 201400624 | South Lanarkshire Council | applications, allocations, transfers & exchanges | Some upheld, no recommendations | September 2014 |