Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202302482 | Aberdeenshire Council | Child protection | Some upheld, no recommendations | December 2024 |
| 202302835 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | December 2024 |
| 202302985 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2024 |
| 202304367 | Lothian NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | December 2024 |
| 202308058 | Fife NHS Board | Complaints handling | Upheld, recommendations | December 2024 |
| 202107450 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202203333 | East Renfrewshire Health and Social Care Partnership | Hotel services - food / laundry etc | Some upheld, recommendations | November 2024 |
| 202205577 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |
| 202206015 | Fife Council | Noise pollution | Some upheld, recommendations | November 2024 |
| 202208872 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | November 2024 |