Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402917 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | September 2015 |
| 201403058 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2015 |
| 201403087 | The Highland Council | primary school | Upheld, recommendations | September 2015 |
| 201403193 | Ayrshire and Arran NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | September 2015 |
| 201403239 | Business Stream | incorrect billing | Upheld, recommendations | September 2015 |
| 201403430 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | September 2015 |
| 201403465 | The City of Edinburgh Council | complaints handling | Some upheld, recommendations | September 2015 |
| 201403492 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2015 |
| 201403532 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2015 |
| 201403540 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2015 |