Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300141 Glasgow City Council refuse collection & bins Upheld, recommendations January 2015
201300961 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2015
201301433 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations January 2015
201302576 The City of Edinburgh Council communication staff attitude dignity and confidentiality January 2015
201302970 The City of Edinburgh Council maintenance and repair of roads Upheld, recommendations January 2015
201303289 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations January 2015
201303382 Glasgow City Council complaints handling Upheld, recommendations January 2015
201303424 University of Edinburgh academic appeal/exam results/degree classification Not upheld, no recommendations January 2015
201303782 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2015
201303870 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Some upheld, recommendations January 2015