• Case ref:
    201407585
  • Date:
    November 2015
  • Body:
    South Lanarkshire Council
  • Sector(s):
    Local Government
  • Subject:
    repairs and maintenance
  • Outcome:
    Upheld, recommendations

Summary

Miss C complained to the council about damp in her house. Following an inspection, the council advised that they would engage a damp-proofing specialist to remedy the potential failure of a damp-proof course and potential rising damp. The council did not do this within a timescale Miss C considered reasonable and she raised her complaints with us. We found that there had been a delay in engaging a specialist and that this was caused by an administrative oversight. Given this, we upheld the complaint.

Recommendations

We recommended that the council:

  • apologise to Miss C directly for the unreasonable delay in the engagement of a damp-proofing specialist.