Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Report 201808272

  • Case ref:
    201808272
  • Date:
    June 2020
  • Body:
    Ayrshire and Arran NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Mr C complained that his pain medication had been stopped and said that he suffered significant pain as a result.

We took independent advice from a GP. We found that the decision to stop Mr C's pain medication was reasonable and he was reasonably followed up with, and offered appropriate alternatives, for his pain. Therefore, we did not uphold Mr C's complaint.

Updated: June 17, 2020