Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Decision Report 202304640

  • Case ref:
    202304640
  • Date:
    October 2024
  • Body:
    A dentist in the LanarkshireNHS Board area
  • Sector:
    Health
  • Outcome:
    Resolved, no recommendations
  • Subject:
    Clinical treatment / Diagnosis

Summary

C complained that the dentist failed to provide them with a reasonable standard of dental care and treatment, resulting in significant deterioration. C had concerns about x-rays and the dentist's complaint response. Following contact from our office, the dentist offered a resolution which C accepted. Therefore, we closed the complaint as resolved.

Related reading

Updated: October 23, 2024