Please only use this online form if the decision on your complaint was made on or after 19 August 2026.
If the decision you want reviewed was made before 19 August 2026, do not use this form. Information about how to request a review of an earlier decision is available on our decision review page.
We recognise that you may be dissatisfied if our decision is not the decision you wanted.
We make our final decisions after considering the available facts, evidence and information. This is why only a small proportion of reviews lead to a decision being changed.
A decision review is not a way to ask us to look at your complaint again because you disagree with the decision.
We will only review a decision where there may have been a material error that affected the decision.
A material error is a significant mistake that could have affected our decision.
Before completing this form, please read the review criteria on the next page carefully. This will help you decide whether the review process is the right route for your concerns.