Office closure 

Our office will be closed for the September weekend on Monday 15 September 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Good Complaints Handling training registration

Welcome to SPSO’s Good Complaints Handling training course registration page.

Our Good Complaints Handling course is available as on online course aimed at staff handling complaints at stage 1 of the Model Complaints Handling Procedure (MCHP). It is for individuals to take in their own time and approximately 45 minutes long. The cost for the course is £50 per person. It includes:

  • SPSO Statement of Complaint Handling Principles
  • what a complaint is and isn't
  • responses, apologies and recording
  • respectful engagement
  • signposting to useful resources.

Please fill out and submit the registration form below and we will contact you with an invoice shortly after. Once payment has been received, you will receive your log-in details to our course via email. Your log in will only come through once payment has been received, this is not an automated process.

On completion, you will be awarded a certificate from SPSO which will be available for download. Certification will last two years. Our training is SPSO accredited. We do not endorse other external complaints handling training as full SPSO accreditation.

It is recommended that this course is best viewed on at least a tablet-sized device.  

For more information, please contact [email protected] 

Details

Invoice details

Delegates

Delegate first name Delegate last name Delegate email Weight
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£0.00
Based on the delegate numbers provided this is the total cost due.