Good Complaints Handling training registration

Welcome to SPSO’s Good Complaints Handling training course registration page.

Our Good Complaints Handling course is available as on online course aimed at staff handling complaints at stage 1 of the Model Complaints Handling Procedure (MCHP). It is for individuals to take in their own time and approximately 45 minutes long. The cost for the course is £40 per person. It includes:

what a complaint is and isn't
improving the complaint experience
MCHP overview
responses and recording
strategies for managing difficult behaviour, and
signposting to useful resources.

Please fill out and submit the registration form below and we will contact you with an invoice shortly after. Once payment has been received, you will receive your log-in details to our course via email. Your log in will only come through once payment has been received, this is not an automated process.

On completion, you will be awarded a certificate from SPSO which will be available for download. Certification will last two years.

It is recommended that this course is best viewed on at least a tablet-sized device.

For more information, please contact [email protected]

Details

Name of organisation

Main contact name for training administration

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If you require a purchase order reference number, we will not be able to issue you an invoice until you send it to us. Please list the reason you do not require a purchase order reference number if this is the case.

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Re-order	Delegate name	Delegate email	Weight	Operations
	Delegate name	Delegate email	Item weight

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Good Complaints Handling training registration

Details

Invoice details

Delegates