COVID-19 update

Our office is currently not open to visitors. We are responding to emails; however, due to the impact on our staffing resources, our response times will be affected.  From Monday 25 May 2020, we will also be operating a limited telephone service.  Our Scottish Welfare Fund review service is still available by telephone as normal.  Please read our information for customers and organisations

How can I complain about your service?

You can complain if you think that we have not met our service standards.  See our Customer Service Standards page for more information.

Updated: April 20, 2018