COVID-19 update

Our office is currently not open to visitors. We are responding to emails and are operating a limited telephone service for complaints related enquiries. Our Scottish Welfare Fund review service is available by telephone as normal. Please read our information for customers and organisations.

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How can I complain about your service?

You can complain if you think that we have not met our service standards.  See our Customer Service Standards page for more information.

Updated: April 20, 2018