Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Investigation Reports
| Report number | Organisation | Report Date | |
|---|---|---|---|
| 200503618 | Falkirk Council | July 2009 | View PDF |
| 200600199 | Ayrshire and Arran NHS Board | July 2009 | View PDF |
| 200701640 | South Lanarkshire Council | July 2009 | View PDF |
| 200702527 | Midlothian Council | July 2009 | View PDF |
| 200702704 | Lanarkshire NHS Board | July 2009 | View PDF |
| 200703193 | Dumfries and Galloway Council | July 2009 | View PDF |
| 200703272 | Forth Valley NHS Board | July 2009 | View PDF |
| 200800154 | The City of Edinburgh Council | July 2009 | View PDF |
| 200800173 | Ayrshire and Arran NHS Board | July 2009 | View PDF |
| 200800181 | Tayside NHS Board | July 2009 | View PDF |