East Lothian Council - complaint was from a man (Mr C) against East Lothian Council (the Council). The complaint concerned the Council’s handling of a planning proposal to demolish a listed building and erect a new housing development in the town of X where he lived. Mr C contended that the Council failed to deal with the proposal in accordance with the proper planning procedure; and that, as a consequence, the development would have an adverse effect on the amenity of the locality. The complaint was not upheld.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Investigation Report 200402195
Updated: December 11, 2018