Overview
The complainant (Mrs C) was concerned that the podiatry treatment she received at a podiatry clinic (the Clinic) was inappropriate. Mrs C complained that her bunion had been cut into against her wishes and that the same scalpel had been used to treat two different parts of her foot.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) a podiatrist (the Podiatrist) cut into Mrs C's bunion against her wishes (not upheld); and
- (b) the scalpel used to cut into Mrs C's bunion was the same as that which had been used to cut into her toenail (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.