New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Invitation to tender for website hosting and development services

The Ombudsman is inviting tenders for the provision of web hosting, web support and development services. 

The provider will work closely with the Engagement and Communications team to ensure that the objective of raising informed awareness of the SPSO service and sharing the learnings from SPSO’s findings is fulfilled.

The successful contract from this invitation to tender will:

  • commence on 1 September 2025 for an initial 2-year period, with the option to renew for a further 3 years
  • be provided by a single supplier
  • meet the Living Wage standard
  • share our commitment to achieving net zero by 2030 and supporting our environmental sustainability

Deadline for submissions is 17:00 Friday 30 May 2025.

More information and details on how to submit are available in the tender invitation.

Updated: April 28, 2025