Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Invitation to tender - soft phone telephony system

Please note that this invitation to tender is now closed.

We are inviting tenders for the provision of soft phone telephony services. The successful contracts from this invitation to tender will:

  • commence on Monday 1 April 2024 for an initial period of 2 years, with the option to renew for a further 3 years
  • be provided by a single supplier
  • meet the Living Wage standard
  • share our commitment to achieving net zero by 2030 and supporting our environmental sustainability

The deadline for submissions is 17:00 on Friday 9 February 2024. Any response received after that time will not be considered further.

Full details are available in the invitation to tender document (PDF, 295KB).

Updated: February 9, 2024