New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

New whistleblowing resources for NHS Boards!

As part of our national leadership role leading learning and improvement, we are delighted to announce the launch of a range of new whistleblowing resources that are available for NHS Boards to support the training and development of staff.  

The resources have been co-produced by members of our Improvement, Standards and Engagement team, working with colleagues from NHS Highland, NHS Greater Glasgow and Clyde, NHS National Services Scotland, NHS Education for Scotland and Public Health Scotland.

The following resources are now available on our INWO website and include:

Updated: April 12, 2023