New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Ombudsman's findings February 2023

We laid ten public service complaint decisions before the Scottish Parliament this month.  For more information, please click the link below.

Download the Ombudsman's overview (PDF, 374KB) or read it online (link is external).  Media enquiries can be made by email or via our online form.

Updated: February 15, 2023