We laid one decision before the Scottish Parliament this month. For more information please click on the link below.
Download the Ombudsman's overview (PDF, 307KB) or read it online (link is external).
Media enquiries can be made by email.
Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Ombudsman's findings January 2020
Updated: January 22, 2020