We laid one decision before the Scottish Parliament this month. For more information please click on the link below.
Download the Ombudsman's overview (PDF, 307KB) or read it online (link is external).
Media enquiries can be made by email.
Office closure
We will be closed on Monday 5 May 2025 for the public holiday. You can still submit complaints via our online form but we will not respond until we reopen.
New Customer Service Standards
We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r
Ombudsman's findings January 2020
Updated: January 22, 2020